Shipping Policy

When ordering over the website, please select the corresponding freight charges that apply to your order. Onward is not accountable if you select the wrong option.

All orders are tracked and will require a signature on arrival. Parcels will not, under any circumstances, be left unattended at a residence. If the recipient is not at the delivery location, a note will be left to arrange alternate delivery. Onward Industries will not be held responsible for delivery failure as a result of non-attendance.

Unclaimed articles is when an article is addressed for delivery at an office; or to an addressee at a hotel; or other accommodation establishment, other than the proprietor, an employee, or a member of the family of the proprietor or an employee of that establishment, and has not been claimed by the addressee within 30 days after the date on which the article is delivered to that office or establishment, the article shall be treated as an article unclaimed by its addressee.